Help
Questions, answered
Anything we have not covered here, email info@kocktail.co.uk and a human will reply.
How fast do you ship?
We aim to dispatch all orders within one working day. Standard delivery usually takes 2 to 3 working days, and express options are available at checkout if you need your cocktails sooner. You'll receive tracking details as soon as your order is on its way.
Do you ship internationally?
At the moment, Kocktail delivers within the UK only. We're working on expanding our delivery options soon, but for now, every order is mixed, bottled and shipped directly from our UK bar.
Are the cocktails handmade?
Yes. Every Kocktail is mixed, bottled and labelled by hand in small batches by our professional bartenders using premium spirits and carefully selected craft ingredients.
How long do the cocktails last?
Our bottled cocktails have a 24-month shelf life from the date of production. Store them in a cool, dark place, serve chilled and consume one open within 2 weeks for the best experience.
How should I store my cocktails?
All Kocktail serves are shelf-stable and will last unopened for up to 2 years. Once opened, we recommend storing them in the fridge and enjoying within a couple of weeks for the best flavour.
Do your cocktails contain allergens?
Most of our cocktails are free from major allergens. However, if you have a severe allergy, we recommend getting in touch with our team at info@kocktail.co.uk before placing your order.
Can I add a gift message?
Yes — you can include a personal message at checkout. We'll print it on a premium card and include it inside the box, ready for the recipient to open. It's the perfect finishing touch to make your gift feel even more thoughtful.
Do you include pricing in the box?
No. None of our gifts include pricing or invoices inside the box, so every order arrives beautifully packaged and completely gift-ready.
Is your packaging sustainable?
Yes. All Kocktail bottles and packaging are fully recyclable, and we use plastic-free materials wherever possible. Every element of your gift has been chosen with both quality and sustainability in mind.