Who are Kocktail?
We're a small independent company run by two best friends with a passion for good times and sharing great cocktails.
After visiting plenty of the world's greatest cocktail bars over the last decade, we knew we wanted to experience that same quality of beautifully crafted, world-class cocktails in our own homes and with the minimum of fuss.
So we teamed up with our great friend and international award-winning barman - as pretty much all of the best cocktails we've ever had the pleasure to drink, were mixed by his magic hands!
He was the senior bartender at the infamous Savoy Hotel's Beaufort Bar, as well as the bar manager at Kenny Atkinson's Michelin starred House of Tides restaurant... so it's fair to say he knows a few things about making a great drink.
We thought it was about time we bottled that magic for you to enjoy at home!
What makes Kocktail different?
We only use the finest ingredients in our drinks with no nasty sweeteners or flavourings.
That's what makes us different. We make our cocktails weekly, so that you get Kocktails when they are at their finest. Other pre-made cocktail brands focus on mass production and long shelf life. Often sitting there for months (or years) before you get them. That compromises the quality. It's why bottled cocktails are often considered to be not as good as what you would get in a bar. Ours are, because we focus on fresh and quality ingredients.
All of our drinks are designed by our Kocktail Curator and former senior bartender at the Savoy. We simply take his recipes, and make them as you would in one of the best bars in the world, just on a bigger scale and bottle them.
How do I store my Kocktails?
However you want! We prefer to store ours in the fridge so they're chilled and ready to serve. Once opened we recommend storing them in the fridge.
How do I serve my Kocktails?
The beauty of Kocktail is that you don't need any additional ingredients (a few ice cubes and a splash of soda water here and there is about it!)
Each Kocktail will come with serving instructions either on a serve card or on the back of the label. The majority of our Kocktails require a quick shake with ice and then strained into a glass. Others just simply need served over ice and a few require a splash of soda water to lengthen the drink.
Do I need to sign up to place an order?
We do accept one-off orders but if you set up an account with us we'll save your shipping details for next time, you will also receive exclusive offers and updates via email (only if you want to, you can unsubscribe at any time).
My order has arrived damaged
Can I change my order once placed?
What delivery options do you offer?
We ship all our drinks via Royal Mail and offer two options:
Standard delivery which is £3.95 or free over £50 (excluding subscription products), and uses a Royal Mail 48 service.
Express delivery which is £4.95 and shipped with Royal Mail 24.
Our shipping cut off is 1pm Mon-Fri, so all orders made after 1pm will be shipped the next day. If you order after 1pm on a Friday your order will be dispatched the following Monday.
Can I track my order?
You will receive a tracking code when your order is has been dispatched so you can keep an eye on your Kocktails all the way to your door.
Do you offer returns?
Sadly we cannot offer free returns as we are a small company, however, if you have an issue with our products please get in touch at email@example.com and we will do our best to sort it out for you.
What is Clearpay?
Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply).
The service is provided by Clearpay Finance Ltd.
How do I use Clearpay?
Just shop on kocktail.co.uk and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).
If you've used Clearpay before, just log in to your Clearpay account.
Then complete your order!
Who can use Clearpay?
Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.
Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.
Other eligibility criteria apply. See Clearpay Terms of Service for further details.
How does the Clearpay payment schedule work?
Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.
If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
What if I can't pay a Clearpay instalment?
If you cannot make a payment, please contact Clearpay here.
As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.
Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £36, whichever is less.
Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.
How do I return an item with Clearpay?
Items purchased with Clearpay follow our standard return process.
Please note, refunds for Clearpay purchases will be refunded from Kocktail to Clearpay. We cannot provide an exchange or cash refund.
When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed receipt of any return goods, you will be liable to continue to make your payments to Clearpay.
You can view the details by logging in to your Clearpay account.